Youth Music is registered with the Fundraising Regulator and we strive to follow best practice in all our fundraising activities
We are committed to high standards
We adhere to the Fundraising Code of Practice and work hard to ensure that fundraisers, volunteers and third parties working with us to raise funds comply with the Code and with this Promise.
We are clear, honest and open
We are clear about who we are and what we do with donations we receive.
We give a clear explanation of how you can make a gift and change a regular donation.
When a third party fundraises on our behalf, we make this relationship and the financial arrangement transparent.
We are respectful
We respect your rights and privacy.
We will never put undue pressure on you to make a donation. If you do not want to give or wish to cease giving, we respect your decision.
If you tell us that you don’t want us to contact you in a particular way we will not do so.
We are fair and reasonable
We take care not to use any images or words that intentionally cause distress or anxiety.
We take care not to cause nuisance or disruption to our supporters.
We are accountable and responsible
We manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
We have a complaints procedure, a copy of which is available on our website.
We monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
We welcome comments and suggestions as to how our services might be improved. However, we acknowledge that there may be occasions when you are unhappy with the service you received or the way that you have been dealt with and you may wish to make a formal complaint.
If you consider that we have not operated appropriately or fairly in the way we have approached you for fundraising, or you have concerns over our fundraising practices generally, then you should contact the Chief Operating Officer.
Angela Linton – Chief Operating Officer
The National Foundation for Youth Music, Studios 3-5 Swan Court, 9 Tanner Street, London SE1 3LE
020 7902 1060
If your query has not been satisfactorily dealt with within 21 days then you may, if you wish, contact the Fundraising Regulator. Details of how to contact them are available on their website: www.fundraisingregulator.org.uk.